PVHS is an organization run almost primarily through the efforts of volunteers. With only one full time and one part time staff person employed, we simply do not have enough people available to consistently answer the phone. When our staff/volunteers are busy with other members of the public at the shelter or are working with the animals, it’s not always safe or prudent for us to leave what we are doing to answer the phone.
While we recognize it can certainly be frustrating to not be able to reach us, we encourage you to leave a message and we will respond (usually within 1-2 business days). You can also reach us via email at email@example.com and will often receive a more prompt response this way. Visiting our website, www.pvhsociety.ca, is also a helpful resource as it can provide information that you may be looking for in regards to available animals, our adoption process, our foster program, our volunteer program, who to contact regarding suspected animal abuse and much more!